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Imperial Office Products

Return Policy

Imperial Office Products believes in supplying our customers with only the best products. However, we do realize that problems can occur, and mistakes do happen.

If you need to return a product, please follow the guidelines listed below.
      • All returned merchandise must be in saleable condition in its original carton with all packaging intact, unmarked and in new condition. This includes the Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
      • All returned merchandise must be accompanied by a completed and signed Return Request Authorization Form. (which can be obtained from your Account Executive)
      • All merchandise must be returned within 30 days of the invoice date except for technology and electronic products, which must be returned within 10 days of invoice date.
      • Defective merchandise must be reported within 5 business days of the invoice date.
      • Shortages must be reported within 48 hours of the invoice date.
      • Damaged merchandise should be refused.
      • Concealed damaged merchandise should be reported immediately.

What can and cannot be returned?

Office Supplies

Unopened, unused office supplies may be exchanged or returned for a full refund within 30 days of receipt.

Consumable Products

Consumable food and beverage items are not returnable due to health and safety concerns.

Chemical & Cleaning Products

For health and safety reasons, these products can only be returned if the packaging is unopened and unused. Open containers of hazardous products (damaged) cannot be returned. For the safety of our drivers, spilled liquid, broken containers, or damaged hazardous materials will not be picked up.

Ink, Toner & Other Printing Consumables

Ink and toner items that have been opened or used in any way are non-returnable. Unopened, unused items may be exchanged or returned for a full refund within 30 days of the invoice date. Defective/Damaged ink and toner may be exchanged only within 15 days of the invoice date. After 15 days, please contact the customer service team at 1-905-374-2045 for further instructions regarding returns.

Headsets

Headphones, headsets, and earbuds are not returnable due to sanitary reasons.

Technology & Electronic Products

Technology and Consumer Electronic products (including but not limited to computers, laptops, tablets, eReaders etc.) that are unopened and unused may be exchanged or returned for a full refund within 10 days of the invoice date. Defective/Damaged Technology items may be exchanged only within 10 days of the invoice date and will be replaced by the Manufacturer Warranty. Returned items must be complete and include all components in their original packaging.  All defective computers, peripheral computer products and business machines are contingent on the manufacturer’s defective and/or replacement policies which are subject to change without notice. Specific manufacturers’ warranty and return policies are included within the box.

Special Order Merchandise

All special ordered merchandise is non-cancellable and non-returnable except in case of error by Imperial Office Products.

Furniture
All Furniture orders that have been placed are non-cancellable and/or non-returnable except in case of error by Imperial Office Products.

For damages incurred during delivery or installation, please contact customerservice@imperialoffice.ca or 1-905-374-2045 within 24 hours to report the damage. A picture of the damage and the order number are required.

Imperial Office Products will arrange a replacement of the exact original product. After 24 hours of receipt of the goods, we will be unable to offer a refund or replacement.

If the product subsequently develops a fault within the warranty time frame, please contact the customer services team on 1-905-374-2045, who will liaise with the supplier to resolve the issue. If the problem/fault is down to manufacturing, the parts will be replaced. If the problem/fault is found to be due to improper use of the product, a charge will apply.
PPE/Personal Protective Equipment
In light of the COVID-19 pandemic, Imperial Office Products will not be accepting returns of any personal protective equipment (including but not limited to hand sanitizer, disinfectant wipes, facial tissue, toilet paper, paper towels and associated dispensers). 

Please Note: Returns that are sent without our prior knowledge and a Return Request Authorization Form are subject to refusal.